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How to pair Oticon hearing aids to an iPhone

Use the following steps to pair and connect your hearing aids to an iPhone. 

Download and install the Oticon Companion app from the App Store. To download the app, Go to the App Store and search for "Oticon Companion." Do not open or set up the app until you have completed the steps below.

1   Go to Settings

 

2   Go to Accessibility

 

3   Go to Hearing Devices

 

4   Turn your hearing aids off and on again to reset the hearing aids.

 

If your hearing aids use batteries:

 

Open the battery doors for 5 seconds, then close the battery doors. This will re-start your hearing aids.

 

If your hearing aids are rechargeable use one of the two methods to re-start your hearing aids:

 

Method 1: Charger

 

With the hearing aid charger plugged into a power source, insert the hearing aid into the charger for 5 seconds until the light on the hearing aid turns on, then remove it from the charger. Repeat this step for the other hearing aid if you have a pair of hearing aids.

 

Method 2: Button Press

 

Press and hold the bottom part of the rocker switch down for 5 seconds to turn the hearing aid off. After you have released the button, press and hold the bottom part of the rocker switch down again for 5 seconds to turn the hearing aid on. Repeat this step for the other hearing aid if you have a pair of hearing aids.

 

5   Place the hearing aids next to the phone.

 

6   Tap the names of your hearing aids once they appear. Ensure that both the Right and Left devices appear in the menu (R + L). Note: If one of your hearing aids is a CROS transmitter, only the hearing aid side will

appear in the list of devices.

 

7   Tap the pair request(s) on the phone to allow the hearing aids to pair to the phone. Wait while the hearing aids pair to the phone. This is an important step. If you do not wait for the hearing aids to pair, the connectivity will not be stable. The hearing aids have successfully paired when the battery status of each hearing aid appears next to your name at the top of the screen.

8   Close this screen and navigate back to the Oticon Companion app. Follow the on-screen instructions to set up the Companion app.

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