How to Pair UHC Relate hearing aids to an iPhone


Use the following steps to pair and connect your Relate hearing aids to an iPhone

1. Go to the “Settings” menu on your iPhone.

2. In the settings menu, tap on the “Bluetooth” icon.

3. Tap on the slider to turn the Bluetooth “on”. If the Bluetooth is already on, tap on the slider to turn it off, then again to turn it on. If your hearing aids have already been paired to your iPhone, delete any/all of the following UHC/Relate devices if they appear in the Bluetooth menu:


Note: Device names may vary depending on the model.

R - Relate3.0 hearing aid

L - Relate3.0 hearing aid

R - UHC hearing aid

L - UHC hearing aid

RE UHC hearing aid

LE UHC hearing aid

If your hearing aids use batteries: Open the battery doors for 5 seconds, then close the battery doors. This will re-start your hearing aids.

If your hearing aids are rechargeable use one of the two methods to re-start your hearing aids: Method 1: Charger With the hearing aid charger plugged into a power source, insert the hearing aid into the charger for 5 seconds until the light on the hearing aid flashes, then remove it from the charger. Repeat this step for the other hearing aid if you have a pair of hearing aids. Method 2: Button Press Press and hold the bottom part of the rocker switch down for 3 seconds to turn the hearing aid off. The light on the hearing aid will flash red. Press and hold the bottom part of the rocker switch down again for 3 seconds to turn the hearing aid on. The light on the hearing aid will flash green. Repeat this step for the other hearing aid if you have a pair of hearing aids.

4. After several seconds, the name of your Relate hearing aids will appear as: R - Relate3.0 hearing aid or L - Relate3.0 hearing aid

R - UHC hearing aid or L - UHC hearing aid

5. Click on the hearing aid name from the Bluetooth devices list. If the name of your Phonak hearing aids do not appear, turn the Bluetooth off and on again. 6. The hearing aid name will appear in the Bluetooth menu on the iPhone if it was successfully paired.

Use the following steps to pair and connect your Relate hearing aids in the Hearing Remote app on an iPhone

After you have successfully paired your hearing aids in the Bluetooth menu, download and install the Hearing Remote app which can be downloaded from the Apple App Store. Follow the instructions in the app for pairing. After you have successfully paired your hearing aids in the app, restart your iPhone.